All transactions are subject to our terms and conditions stated below
1. Delivery Terms
1.1 All orders received before 5pm selected for next day delivery will endeavour to despatch the same working day for next working day delivery.
1.2 Any date of delivery given by the Seller to the Buyer shall be an estimate date only and while the Seller will endeavour to comply with such date the Seller shall not be responsible for late delivery.
1.3 Orders received after 5pm will be despatched the next working day.
2. Delivery Attempts
2.1 Our standard free delivery service is only one attempted delivery.
2.2 On non-delivery a card will be left where access is possible indicating the local depot where your parcel can be collected. It is the customer's responsibility to re-arrange the delivery or collect the order from the local depot.
2.3 The parcel will be held at your local hub for 5 days before being returned to sender.
3.1 If for any reason you are not entirely happy with any products bought from our on-line shop you may return them back to us.
3.2 Customers may cancel their order up to 5 working days after the day of delivery. To Cancel please email email@example.com, telephone +34 965 760 111 or write to us at our postal address.
3.3 If you cancel, you must return the goods to us at your own expense. If you fail to return the goods or refuse to take delivery while in transit, we will collect/return the items to our warehouse and you will be charged for the direct cost of return/collection.
3.4 You can return a product hassle-free, within 14 days of the date on which you received it and we will refund you any money which you have paid us for that product. The product needs to be in an ‘as new’ condition and complete with all packaging and components. Please contact us first by telephone on +34 965 760 111 or email (at firstname.lastname@example.org) to inform us of your wish to return the goods.
3.5 You remain responsible for the cost of returning the items and we recommend you use a secure delivery method which requires a signature upon receipt. This insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.
3.6 If you return a product to us that is not in an ‘as new’ condition we reserve the right to return the product to you, or refund you in gift vouchers rather than credit your payment card.
4. Damaged Goods
4.1 In the unlikely event that you should receive damaged or faulty goods, please email email@example.com giving your full name and address, original date of purchase, & Paypal registered email address.
4.2 If you can attach a photograph showing the damage this will help to speed up your claim. One of our sales team will then contact you to discuss further and process any refunds required.
5. Return Address
5.1 Please send all returns to:
Calle Sagra 12
5.2 We cannot accept responsibility of non-delivery of returned goods.
5.3 We cannot refund any packs that have been partially used – only full, undamaged packs will be considered for any refund.